I’ve spent years inside businesses like yours - running client delivery, optimizing programs, leading retention strategy and being the person people turn to when something feels off but they can’t explain why. What I saw over and over again? Most entrepreneurs deeply care about their clients. They’re showing up. They’re delivering.

But they don’t always know how to turn that care into something that’s repeatable, sustainable and actually feels good to deliver over the long haul. So that’s where I come in. I help you take the experience you want your clients to have and turn it into a journey that’s clear, connected and scalable.

Not so your business can just look better. But so it can feel better - for you AND your clients. And when I’m not elbow-deep in someone’s client journey, you’ll find me walking in nature, watching trashy reality TV like it’s a sport, talking to myself to process my thoughts or drinking entirely too much Diet Pepsi.

A little bit woo, a lot of wisdom and just the right amount of weird.

hi i'm nicole

ABOUT YOUR client relations, RETENTION & REFERRAL CONSULTANT

I’ve always been the one who notices the tiny things. The unspoken moment clients start to drift. The little cracks in fulfillment. The things that aren’t wrong… but aren’t quite working either. The stuff no one can name, but everyone can feel.

I used to think I was just being “too sensitive.” Turns out, it’s my superpower.